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“Build Relationships, not just links! Stock” Wyden Kivowitz. Customer experience is all about this… Most of the Study reveals that customers love sharing their experiences with family, friends and many a times to people who seek opinion. More and more, customers expect the highest levels of satisfaction, be it any brand or company! The onlyread more
It is not enough to do your best, you must know what to do and then to do your best. Edwards Deming Transforming the customer experience requires a different approach—one that is more responsive, integrated, and customer led. Hence, designing an effective customer experience delivery process is a key to business efficiency (profitable business). Theread more
You’ve got to start with the customer experience and work backwards to the technology. You can’t start with the technology and try to figure out where you’re going to sell it! Steve Jobs. Sustainable Competitive Advantage has assumed a new dimension and this has redefined the rules of business… Fast-paced product development, advanced technologies andread more